At Cason Services we take pride in the quality of our work and are committed to delivering exceptional landscaping services. We understand that your outdoor space is an investment, and we want you to feel confident that it will stand the test of time. That’s why we offer a comprehensive warranty for all finished landscaping projects to ensure your complete satisfaction. If you prefer extending the warranty for peace of mind – just ask – we will create a custom solution for you!
- Standard Warranty Coverage
Our warranty covers the following aspects of completed landscaping projects:
Hardscaping: Paver patios, retaining walls, walkways, driveways, and any other stone or masonry work are covered under our warranty for 1 year from the date of completion, against defects in workmanship and materials.
Softscaping: Plants, trees, shrubs, and grass installations are covered for 6 months from the completion date. This warranty covers plant survival and growth, ensuring that the plants are healthy and thriving, provided proper care instructions are followed.
Grading and Site Preparation: Any grading, leveling, or site prep work done to your property is covered for 1 year against issues like sinking, uneven surfaces, or drainage problems caused by improper work.
Irrigation Systems: If an irrigation system is installed as part of your project, we guarantee that it will function correctly for 1 year, covering issues related to malfunctioning components or improper installation.
Drainage Systems: Any drainage work performed, such as French drains or surface drains, is covered for 1 year, ensuring proper function and no issues with water flow or pooling.
- What’s Not Covered
Our warranty does not cover:
Damage caused by natural disasters, extreme weather conditions, or acts of God (e.g., floods, heavy storms, severe droughts).
Damage caused by misuse, neglect, or improper maintenance by the homeowner or third parties.
Plant loss or damage resulting from inadequate watering, extreme weather conditions, or improper care.
Damage caused by pests, animals, or other environmental factors beyond our control.
Cosmetic damage to surfaces (scratches, stains, or marks) resulting from regular wear and tear.
- Warranty Claims Process
If you experience an issue covered by our warranty, please contact us at Cason Services within the specified warranty period. Please provide the following details when filing a warranty claim:
A description of the issue
Photographs (if applicable)
Your project invoice or contract number
Once we receive your claim, our team will assess the situation and determine the necessary course of action. If the issue is covered by the warranty, we will schedule a visit to resolve the problem at no additional cost to you.
- Our Commitment to You
At Cason Services we stand behind the quality of our work. We are dedicated to ensuring that your landscaping project is completed to your satisfaction and that your outdoor space remains beautiful and functional for years to come. Our warranty is just one way we show our commitment to excellence and customer satisfaction.
Thank you for trusting us with your landscaping needs. If you have any questions about our warranty or your completed project, please don’t hesitate to contact us!
Cason Services – Quality You Can Count On!